Agency leaders and organizational adaptation to administrative reform: evidence from IT reforms and the timely disbursement of unemployment insurance benefits in the American states
研究了2002至2022年间美国28个州实施IT现代化改革对失业保险金及时发放的影响，发现改革使达标率提高5.26%、延迟发放减少2.90%，且效果在具有任命行政领导经验的机构负责人中更显著。
Abstract The timely disbursement of government program benefits is a core attribute of effective administration. In recent decades, American states charged with administering unemployment insurance programs have instituted information technology (IT) modernization reforms to improve the timely delivery of unemployment benefits. Variation among those 28 states instituting IT modernization reforms between 2002 and 2022 reveals that these reforms improved the timely delivery of initial unemployment benefits by increasing the rate of meeting target performance benchmarks by 5.26 percent, while reducing the tardy disbursement of unemployment benefits by 2.90 percent, thus constituting a net performance swing of 8.16 percent. These performance benefits, however, are most pronounced for agency leaders holding prior appointed administrative leadership experience. More broadly, these findings indicate that appropriate matching of the type of prior government experience held by agency leaders in accordance with the nature of administrative reforms is critical for realizing these performance benefits.