Exploring the delicate relation between technological innovations and work quality: A study among civil servants
研究调查了荷兰中央政府公务员在新技术实施后对工作需求、工作资源和相关结果的感知变化，发现自主性提升与工作投入和就业能力正相关，而工作量增加与倦怠症状相关。
This study explores the delicate relation between technological innovations and work quality. It was conducted across various parts of the Dutch central government. The authors assessed how civil servants perceive changes in job demands, job resources and some relevant outcomes following the implementation of new technologies. Data were collected through an online Technology Monitor (TM) which was (at least partly) completed by 332 respondents. Results showed that employees perceived significant increases in various job demands, alongside a modest increase in the job resource autonomy after technology implementation. Additionally, civil servants who experienced more autonomy following new technology implementation reported higher levels of both work engagement and employability. In contrast, perceptions of increased workload were associated with more burnout symptoms. Interestingly, perceived increases in task variation were associated with fewer burnout symptoms, lower job insecurity and higher work engagement. These findings offer valuable insights for managers and HR professionals involved in managing technological transitions, emphasizing the importance of employee-centered strategies to safeguard and enhance the quality of work of civil servants.