‘Good Workers’ and the Moulding of Employee Voice and Silence in Big 4 Firms
基于爱尔兰四大会计师事务所员工的访谈，研究员工对工作问题的沉默与建言行为，发现沉默是主导反应，建言则是个体和非正式的，并揭示建言作为劳资对抗的场所。
ABSTRACT This article examines voice and silence on workplace problems in Big 4 professional service firms. Based on interviews in Ireland, workers reported problems in relation to workload and hours, underperforming colleagues, mistreatment, pay, leave time, and promotion. Silence was the dominant response reflecting workers' implicit understanding of organisationally desired worker attributes. Where voice occurred, it was individual and informal. Our analysis places voice as a site of antagonistic worker‐management relations, and we contribute to the emerging labour process critique of employee resilience as a tool of management control.