Exploring hotel attributes and values for families with children with autism spectrum disorder: A laddering approach
采用阶梯法访谈16个自闭症儿童家庭，识别出理想酒店住宿的16项属性、14项后果和16项价值，为酒店设计包容性服务提供参考。
Inclusive and adequate leisure is particularly needed by families with children with autism spectrum disorder (ASD). Since few studies have examined these families’ experiences in the hospitality context, the present research adopts a laddering approach stemming from means-end theory, to interview sixteen families with children with ASD. A set of 16 attributes (7 concrete and 8 abstract attributes), 14 consequences (6 functional and 8 psycho-social consequences) and 16 values (6 instrumental and 10 terminal values) attached to ideal hotel stays was identified. The findings suggest that a range of attributes and consequences should be considered in the design of infrastructure, operations and service in the hospitality context. While individual needs vary, decision making is informed by values, which are meaningful for the delivery and promotion of quality experiences. Recommendations to address practical issues and promoting more inclusive stays are provided.