An integrative conceptual review and theoretical framework of surprise in organizations.
这篇综述整合心理学、管理学等领域的见解，提出一个理论框架来解释组织中的惊奇如何影响个体行为，并指出未来研究方向。
From Aristotle through René Descartes, Adam Smith, and Charles Darwin, surprise has been a source of fascination and many questions in philosophy and social sciences. Yet, the definitions of surprise, as well as its implications for individuals in organizations, have been siloed leading to notable confusion and debates in recent research. This integrative review synthesizes insights from psychology, management, and other related fields to provide a comprehensive understanding of surprise in organizational contexts. We explore the cognitive and emotional mechanisms that underlie surprise as well as key organizational moderators-organizational memory and emotional capabilities-that shape how surprise is experienced and managed. Based on this synthesis, we present a theoretical framework and detailed propositions that explain the conditions under which surprise leads to variance creation or variance reduction behaviors. Finally, we discuss important paths for future research and practical propositions for studying surprise experiences and their impact on organizations. (PsycInfo Database Record (c) 2025 APA, all rights reserved).