Designing supportive spaces: social bonds in P2P accommodations
基于支持性设计理论，通过31位P2P住客的深度访谈，发现物理和人文环境因素能促进社交互动，带来功能、文化、情感和精神层面的积极结果。
Purpose Building on the theory of supportive design, this study aims to investigate the physical and humanistic environmental factors that influence guests’ social interactions within peer-to-peer (P2P) accommodations. Design/methodology/approach This study has used a qualitative research design, with 31 in-depth interviews of P2P guests. The grounded theory approach was used to guide data analysis. Findings This study reveals that the distinctive supportive design and humanistic elements facilitate social exchanges, encompassing functional, cultural, emotional and spiritual dimensions. These elements also helped enhance social connectivity, leading to favorable behavioral outcomes. Practical implications The findings offer valuable insights for P2P hosts, practitioners and society. By optimizing supportive design, guest interactions, social connections and sustainable community development could be fostered. Originality/value This research addressed the literature gaps on the specific impact of supportive design and humanistic elements on social interactions within P2P accommodations.