Quality teamwork on Wikipedia: Interpersonal communication networks as a social capital booster
研究了维基百科编辑者之间的人际沟通网络，发现高质量文章团队的网络结构能促进知识共享和信息整合，从而提升社会资本，强调了直接沟通对在线团队合作的重要性。
Abstract With the growing ubiquity of virtual collaboration, it is important to understand what contributes to effective online teamwork. In large, online social systems, public, task‐related discussions are vital for effectiveness, but direct, interpersonal communication may also play a role. We hypothesize that the positive effects of direct communication on online teamwork may be due to its role in building social capital. To verify this proposition, we analyzed network properties of interpersonal communication among Wikipedia editors, employing novel measures from network science ‐ Effective Information ‐ to measure social capital. We discovered that groups producing high‐quality articles have communication networks that allow for local sharing of knowledge as well as for integration of information among the whole group: a structure promoting high social capital. Our results underscore the importance of direct communication for groups collaborating online and suggest that platforms for such communities should allow for ample one‐on‐one interactions.