Unveiling how power manifests in street-level interactions: implications for value co-creation
本文分析挪威劳工与福利管理局的街头官僚与弱势青年互动中的权力表现，发现权力既能促进也能阻碍价值共创，取决于官僚如何行使自由裁量权。
This article explores how power manifests in interactions between street-level bureaucrats (SLBs) in Norway’s Labour and Welfare Administration (Nav) and young adults in vulnerable situations. Using French and Raven’s analytical framework of the six power bases, we analyse how these bases impact value co-creation. Our findings reveal that power can both enable and hinder co-creation, depending on how SLBs exercise discretion. While coercive and legitimate power may obstruct value creation, informational power can facilitate it. We argue that recognizing and addressing how power manifests in street-level interactions is crucial for fostering meaningful value co-creation in the public sector.