意外的顾客不当行为暴露效应:暴露于顾客间不当行为如何影响观察者对一线员工的关系期望
The unexpected misbehavior exposure effect: How exposure to customer-to-customer misbehavior affects observers’ relationship expectations with frontline employees
International Journal of Research in Marketing · 2025
被引 2
ABS 4
- Jihao Hu
- Jiehang Song 通讯
- Chundong Zheng
- Xavier Font
市场营销消费者行为服务管理心理学