Understanding knowledge’s impact on older hospitality workers: The past, present, and future
通过对56名酒店业老年员工的访谈，研究了过去、现在和未来的知识如何影响其职业发展，并构建了一个包含11个维度的概念框架，对员工、企业、行业和政策制定者有启示。
This study delves into the experiences of older workers involved in the hospitality industry, investigating the significance of previous, current and future knowledge in equipping their hospitality careers. The conceptual notions of the knowledge-based view of the firm were appraised. Semi-structured open-ended interviews conducted among 56 older workers involved in both managerial and non-managerial positions highlighted the magnitude of 11 conceptual dimensions. Among these, the organisational, human resource, and self-development uplift dimensions help explain how previous knowledge has equipped participants and their firms. Similarly, the organisational momentum or career-enlightening dimensions elucidate current knowledge in fortifying earlier accumulated knowledge, while future required knowledge can be understood by the individual-organisational and generational-team bridging dimensions. The analysis also reveals alignments between the crafted dimensions and the knowledge-based model. A developed framework resulting from the compendium of dimensions, together with the identified alignments, underscores implications for hospitality employees, their firms, industry and policymakers.