人性化算法管理系统

Humanising algorithmic management systems

Annals of Tourism Research · 2025
被引 4
ABS 4

中文导读

基于酒店业30个半结构化访谈和公开文件分析,提出算法管理是组织社会物质实践共同构建的,通过可见性策略影响其人性化程度。

Abstract

This study proposes that the humanisation of algorithmic management systems can emerge through the organisational sociomaterial dynamics, co-created through practice. Drawing on 30 semi-structured interviews with hospitality and algorithmic management stakeholders, and public documents analysis, we propose a framework of algorithmic management in hospitality workplaces as a sociomaterial accomplishment. We show that managerial and employee practices are performatively co-constituted with algorithmic affordances through ongoing sociomaterial enactments, configured by strategic modalities of (in)visibility. These visibility regimes actively structure conditions of power, influencing the extent to which algorithmic management is enacted as (de)humanising.

酒店管理算法管理组织社会学人机交互