Transformative sustainability marketing: catalyzing sustainable consumption and consumer well-being through environmental performance insights
研究基于变革性营销框架和利益相关者理论，探讨增强现实技术如何促进跨国企业的可持续营销，并分析不同环境绩效指数国家中消费者参与、可持续消费意愿与福祉的差异。
Purpose This paper aims to highlight the pivotal role of augmented reality (AR), a disruptive new-age technology, in fostering sustainability initiatives of multinational corporation (MNC) brands. Drawing on the transformative marketing framework and stakeholder theory, the authors propose a transformative global sustainability marketing framework. This framework facilitates the understanding of observed differences in consumers’ perceptions of sustainability marketing initiatives across diverse markets and their impact on consumer engagement, sustainable consumption and well-being. Design/methodology/approach The authors tested the model using survey data collected from the UK, a country known for its high environmental performance index (EPI) ranking, and South Africa, a nation grappling with environmental challenges and a low EPI score. The study used structural equation modeling and multigroup analysis to test the proposed relationships. Findings Sustainability marketing initiatives furnished through AR significantly influence consumers’ engagement with the firm’s app. This engagement, in turn, impacts their intention for sustainable consumption, ultimately enhancing consumers’ psychological and social well-being. The multigroup analysis reveals that EPI moderates the relationship between sustainability marketing initiatives (economic development, environmental protection and ethical considerations) and consumer engagement. The positive link between consumer engagement and sustainable consumption intention is significant but weaker for consumers in the UK (high EPI) than for consumers in South Africa (low EPI). Research limitations/implications This research extends the transformative marketing framework by illustrating how AR technology can be integrated into sustainability initiatives and provides a holistic perspective that encompasses critical dimensions of sustainability marketing. Practical implications The study highlights AR’s significant potential as a tool for sustainability marketing, capable of bridging the gap between MNCs’ sustainability efforts and consumer engagement. By understanding and harnessing the power of AR, transformative MNCs can not only communicate their commitment to sustainability more effectively but also motivate consumers toward sustainable behaviors, contributing to the overall well-being of society. Originality/value This paper offers a novel theoretical framework to understand how sustainability marketing initiatives furnished through AR can lead to well-being.