Integrating Community Ambivalence into Resident Sentiment Research
本文通过系统文献综述构建社区矛盾心理的概念框架，分析其形成与转化过程，提出研究命题，帮助政府和企业管理目的地、促进健康的主客关系与社会可持续旅游发展。
Resident sentiment and its ambivalence play important roles in maintaining the social sustainability of tourism development. The recent phenomenon of resident-tourist conflicts in some destinations clearly indicates problematic levels of resident sentiment and often reflects certain degrees of community ambivalence. Investigating resident sentiment in synthesis with community-level ambivalence can provide a nuanced understanding of the diversity of resident sentiments. This study conducts a systematic review of relevant literature, constructs a conceptual framework of community ambivalence, and analyzes the ambivalence dynamics. Drawing on social identity theory and social influence theory, community ambivalence formation and transformation processes are discussed. A set of propositions is developed to guide future research. When community dynamics are properly understood and directed, government agencies and businesses can better manage destinations and devise effective strategies to pursue healthy host-guest relationships and facilitate socially sustainable tourism development.