More than a transaction: Workplace dignity and psychological contract in platform-based food delivery work
研究东亚平台送餐骑手如何定义工作尊严、尊严如何被削弱，以及他们期望平台公司如何维护尊严，发现骑手与平台形成交易型和关系型契约，要求公平薪酬、保护、发言权和技能发展。
This article examines platform-based food delivery workers (couriers) in an East Asian context and explores three key questions concerning workplace dignity: how couriers define it, whether and how it has been undermined, and how they expect companies to maintain it. Couriers’ definition of workplace dignity aligns with the concepts of either inherent or earned dignity, both of which have been compromised by various sources and mechanisms. Platform companies challenge workplace dignity in an intersectional way, demonstrating that their management practices undermine both the inherent and earned dignity of couriers. Couriers develop transactional and relational contracts with platform companies, expecting fair pay, protection, voice mechanisms, and skill development opportunities, all of which they view as essential to preserving or enhancing workplace dignity.