Coping with occupational stereotypes: an emotional lens on police officers’ experiences
通过观察和访谈荷兰与美国警察，研究他们如何应对职业刻板印象和歧视，发现这些经历通过情绪反应影响公共服务质量，并提出了一个情绪评估模型来解释应对行为。
How do public employees cope with negative occupational stereotypes? Limited research examines the psychological processes of how these perceptions shape their behaviour. This study examines how public employees cope with occupational stereotyping and discrimination from the perspective of police officers using an emotion framework. Drawing on 98 hours of observations and 14 in-depth interviews with officers in the Netherlands and the U.S. we find that discrimination tied to professional identity influences officers’ emotional responses, ultimately affecting public service delivery. We introduce an integrated model of emotional appraisal to explain public employees’ coping behaviours and discuss its implications for both theory and practice.