Experiences and recommendations for disability offices: a qualitative study in Italian and Spanish universities
通过对62名意大利和西班牙残疾毕业生的访谈，分析他们与大学残疾事务办公室的互动经验及改进建议，发现办公室在指导、情感支持和教师沟通方面发挥重要作用，并建议加强员工培训和提高办公室可见度。
This study analyses the experiences of graduates with disabilities in Italy and Spain concerning university disability offices, as well as their recommendations for improvement. Based on semi-structured interviews with 62 graduates (31 Italian and 31 Spanish), three main themes are identified: reasons for engaging in offices, contributions of the supports offered to university success, and recommendations for improvement. The thematic data analysis reveals that most attended disability offices for guidance, emotional support and mediation with faculty members. The study underlines the importance of these offices for both university success and emotional well-being. Recommendations include the need for better staff training and greater visibility of the disability offices. The findings also suggest that universities should tailor their support programmes to the individual needs of students with disabilities while adopting a universal design approach. This involves incorporating their voices in designing policies and practices and fostering closer collaboration with other initiatives for the general student population, both on campus and in the wider community, to create a more inclusive and equitable university environment.