Technological readiness during different stages of the pandemic: A qualitative comparative analysis approach
本研究采用模糊集定性比较分析，探讨疫情期间员工特征（如适应变化、协作等）如何影响组织技术准备度，并对比2020年和2022年的变化，发现协作在后期成为必要条件。
The COVID-19 pandemic has triggered a significant transformation, requiring society to adapt to the ‘new normal’ and shifting how individuals and organizations operate. This study seeks to analyze the changes in technological readiness among the workforce during the COVID-19 pandemic and to explore the impact of key factors on individuals' readiness to embrace digital technologies. We investigate how organizations' technological readiness is influenced by employees' characteristics, including adaptation to change, attitude toward change, collaboration with others, coping with stress, and decisiveness. A Two-Step Fuzzy-Set Qualitative Comparative Analysis (fsQCA) was adopted in this study to disentangle the causal complexity under Technological readiness and study its interplay with possible relevant individual characteristics during and after the pandemic. Our study highlighted significant insights comparing 2020 and 2022, notably the importance of collaboration as a necessary condition for technological readiness later in the pandemic. Other individual characteristics significantly lead to high technological readiness in both years. We also suggested future studies that would help strengthen our current study.