Performance Feedback: A Critical Systematic Review
这篇系统综述梳理了绩效反馈领域近三十年来的研究，发现“反馈”定义混乱且缺乏对反馈效价的明确界定，并指出积极反馈稳定提升绩效，而消极反馈需要调节变量或高质量上下级关系才有效。
ABSTRACT This critical systematic review responds to recent calls to untangle the fragmented state of the performance feedback literature. Even though performance feedback has a long history of being researched within the fields of organizational behavior and management, there has been no systematic review of the entire literature on performance feedback for almost three decades. Our review highlights that there are many different labels and contrasting definitions given to “feedback” and a lack of research specifying feedback valence, which limits our understanding and theory building. We further demonstrate that current research indicates that positive feedback consistently enhances performance, whereas negative feedback requires specific moderating variables or a high‐quality supervisor–subordinate relationship to be effective. Synthesizing the results, we demonstrate for which factors and theoretical frameworks' robust evidence exists, and we contribute to developing a comprehensive programmatic theory of performance feedback: the performance feedback valence theory.