Metaverse dynamics: enhancing trust, information sharing, and sustainable supply chain resilience
本研究基于信任理论和资源基础观，利用483家中国制造企业数据，发现元宇宙中的感官反馈能增强企业间信任，促进信息共享，进而提升供应链的可持续韧性（包括准备、响应和恢复能力）。
Purpose The metaverse enables users to engage in an immersive virtual world through sensory feedback mechanisms. The purpose of this study is to investigate how immersive virtual environments in the metaverse enhance trust-building among manufacturing enterprises, thereby promoting information sharing and strengthening sustainable resilience. Design/methodology/approach A framework based on Trust Theory and Resource-Based View was tested using survey data from 483 Chinese manufacturing managers via partial least squares structural equation modelling. Findings In the metaverse, sensory feedback enhances trust-building, which then improves information sharing. This mediates the relationship with sustainable resilience of manufacturing enterprises, augmenting their preparedness, responsiveness and recovery capability. Practical implications The findings of this study offer valuable guidance for using sensory feedback in immersive virtual environments to improve trust-building and information sharing, thus bolstering manufacturing enterprises’ sustainable resilience. Originality/value This study clarifies how metaverse enabled resources (immersive virtual environments and sensory feedback) evolve into relational capabilities (trust and information sharing) that drive sustainable resilience. This study extends resilience and trust literature and demonstrates practical pathways for achieving SDG 9.