Exploring the Direct and Indirect Effects of Feedback Orientation, Feedback Quality, and Feedback Use on Budgetary Performance in Public Healthcare
研究了反馈质量、个人对反馈的接受度以及反馈使用如何影响公共医疗机构的预算绩效，发现反馈使用在反馈质量与绩效之间起中介作用。
ABSTRACT We examine the effects of feedback quality, feedback orientation (individuals' receptivity to feedback), and the use of feedback on budgetary performance. Building on London and Smither's (2002) model, we propose that both feedback orientation and feedback quality directly influence feedback use and budgetary performance. Furthermore, we test the indirect effect of feedback use on the relationship between feedback quality, feedback orientation, and budgetary performance. Our analysis of data from 130 Italian budget holders working in a public healthcare organization reveals that feedback quality and feedback orientation significantly influence feedback use, which, in turn, positively impacts budgetary performance. The findings also indicate that individual differences in receptivity to feedback directly influence performance, whereas feedback quality does not. In addition, the results show that feedback use positively mediates the relationship between feedback orientation, feedback quality, and budgetary performance. These findings enhance our understanding of how organizations can foster a feedback culture and improve budgetary performance by ensuring the quality of performance measurement information, thereby promoting greater employee receptivity to feedback and its use.