一盎司的预防胜过一磅的治疗:顾客不文明行为与员工支持信息的影响
An ounce of prevention is worth a pound of cure: The effects of customer incivility and employee support messages
International Journal of Hospitality Management · 2025
被引 0
ABS 3
- Yeonjung Kang 通讯
- Melissa A. Baker
- Tiffany S. Legendre
顾客不文明行为员工支持服务管理客户关系管理