Online deviance in social media: a literature review and future research directions in the field of information systems
这篇综述分析了2014至2024年间信息系统顶级期刊上44篇关于社交媒体在线越轨行为的文章，区分了生成性和反应性两种用户行为，并基于社会认知理论和压力应对交易理论提出了两个整合框架，为理解和管理此类行为提供参考。
Purpose Social media (SM) provides a hotbed for online deviance and researchers have conducted a series of studies on this behavior. This study presents the current state of research on online deviance in social media (ODSM) with strong interpersonal attributes and develops comprehensive frameworks to better understand the interactive behaviors of different user roles. Through the above analysis, we aim to identify meaningful directions for future research in this area. Design/methodology/approach This study systematically analyzes 44 articles on ODSM published in the leading information systems journals between January 2014 and March 2024. Additionally, it discusses 31 empirical studies focusing on two forms of user behavior in SM (i.e. generative and reactive) and proposes two integrative frameworks based on social cognitive theory and the transactional theory of stress and coping. Findings This study distinguishes different forms of ODSM and examines the time trend, foci, theoretical frameworks, methodologies, contexts and samples of current research. Additionally, it explains the key constructs and relationships of users’ generative and reactive behaviors in ODSM events. Originality/value This study provides a systematic and comprehensive review of existing research on ODSM. Recognizing the diversity of ODSM forms and the differences and connections among them, we propose two theoretical frameworks and five research questions for future research. It contributes to the literature on users’ deviant behavior in SM and provides insights into the understanding and management of such behavior.