Citizens’ experiences with a public ombud: applying Beck Jørgensen and Bozeman’s public values model to empirical data
本研究运用Beck Jørgensen和Bozeman的公共价值清单，通过访谈和问卷调查，考察奥地利监察委员会在公民和员工视角下的公共价值创造，发现该清单有助于讨论价值的相关性和实现，但在分析价值间关系方面效果有限。
This study applies Beck Jørgensen and Bozeman’s public values inventory to examine the creation of public values by the Austrian Ombudsman Board (AOB), incorporating perspectives from both citizens and staff. Utilizing a mixed-methods approach comprising interviews and a survey, the analysis reveals that the inventory effectively facilitates discussions on the relevance and fulfilment of values. However, it proves less effective in analysing the interrelationships among values, particularly in identifying nodal, neighbour, and co-values. These findings suggest the need for supplementary frameworks to assess value interconnections within public organizations as well as variations in cultural, institutional, and societal norms.