Unraveling the daily dynamics of work engagement: the role of job crafting, resources, and psychological needs satisfaction
本研究基于工作要求-资源理论和自我决定理论，通过对200名客服员工连续5天的调查，发现日常的工作重塑行为通过匹配的资源与心理需求满足，间接影响每日工作投入，但资源的中介效应仅部分成立。
By applying the job demand-resources and self-determination theories, this study explains the chain-based process of developing daily work engagement through increasing job crafting, job resources and psychological needs satisfaction. Specifically, we investigated (1) the direct effects of crafting structural/social resources and challenge demands; (2) the indirect effects of influence at work, coworkers/supervisor support, and development opportunities; (3) the indirect effects of the needs for autonomy, relatedness and competence; (4) the sequential mediating effects of the three resources and the three needs satisfaction. The hypotheses focused on identifying the three distinct paths through which specific crafting behaviors contribute to higher engagement through congruent types of resources and psychological needs satisfaction. The data were collected from 200 customer service employees for 5 consecutive days. Hypotheses were verified using multilevel structural equation modeling. The obtained results confirmed the daily direct effects of the three crafting strategies and the daily indirect effects of the three needs satisfaction on work engagement. The daily indirect effects of job resources were only partially confirmed. Only one sequential mediation effect was observed. The findings shed more light on the dynamics of shaping day-level work engagement and the role of both environmental and personality factors involved in this process.