One Road to Turnover: An Examination of Work Exhaustion in Technology Professionals1
研究技术专业人员的工作耗竭（职业倦怠）如何影响离职意向，发现工作超负荷是导致耗竭和离职的主要因素，对管理者有参考价值。
The concept of work exhaustion (or job burnout) from the management and psychology research literature is examined in the context of technology professionals. Data were collected from 270 IT professionals and managers in various industries across the United States. Through structural equation modeling, work exhaustion was shown to partially mediate the effects of workplace factors on turnover intention. In addition, the results of the study revealed that: (1) technology professionals experiencing higher levels of exhaustion reported higher intentions to leave the job and, (2) of the variables expected to influence exhaustion (work overload, role ambiguity and conflict, lack of autonomy and lack of rewards), work overload was the strongest contributor to exhaustion in the technology workers. Moreover, exhausted IT professionals identified insufficient staff and resources as a primary cause of work overload and exhaustion. Implications for practice and future research are discussed.