Building nurses’ professional commitment for positive behavior and attitude: the joint effect of servant leadership and safety climate
通过对343名中国护士的三波纵向研究，发现服务型领导在新冠高峰期能提升护士的职业承诺，且医院安全氛围会增强这一效果；职业承诺又进一步预测了9个月后的工作满意度和主动服务行为。
The healthcare workforce is uniquely featured by a strong commitment employees have toward their profession. However, insufficient research is available to understand how organizations can purposefully develop and sustain such a commitment, especially during highly uncertain times. A three-wave study spanning over 10 months during and after the peak of COVID-19 was conducted with nurses working in Chinese hospitals. Completed and matched data were available from 343 nurses. Results showed that servant leadership had a positive association with nurses’ professional commitment during the peak of COVID-19, where organizational safety climate played a positive moderating role in this relationship. Nurses’ professional commitment further demonstrated an effect on nurses’ job satisfaction and proactive serving behaviors to patients 9 months later, after the peak of COVID-19 has passed. Drawing on the investment perspective towards commitment, this study uncovers important insights into what organizations and HRM departments can focus on in positively shaping healthcare workforce’s professional commitment.