Improve Workflows by Managing Bottlenecks
研究指出，工作系统的复杂性与去中心化程度相匹配，并拥有可互换和闲置资源时，企业能减少延误、提升效率，为管理者优化工作流程提供指导。
Organizations’ activities are often slowed down by bottlenecks in their workflows. To address these situations, managers must look at both work system design and resource portfolio management. According to new research, companies perform better when their work systems’ complexity and decentralization are aligned (either both high or both low) and when they have fungible and slack resources. Aligning both task and resource characteristics further reduces delays and improves overall efficiency.