Human vs. Machine: A Pygmalion Perspective on Anthropomorphism and the Effectiveness of AI Feedback for Individual Learning
基于皮格马利翁理论，研究揭示相比人类反馈，AI反馈会降低个体感知期望，进而削弱学习动机和绩效；但拟人化AI能提升感知期望，改善学习效果。
ABSTRACT Despite the widespread adoption of artificial intelligence (AI) in human resource management (HRM) practices, developmental feedback provided by AI does not always achieve its intended effectiveness. Drawing on the Pygmalion theory and the literature on human‐AI interactions, we propose that individuals perceive lower expectation when AI provides developmental feedback, compared to human feedback providers. Perceived expectation positively influences individual learning (i.e., learning motivation and learning performance) and mediates the relationship between feedback provider (human vs. AI) and individual learning. Furthermore, we propose that feedback recipients may perceive higher expectation from anthropomorphic (vs. non‐anthropomorphic) AI, leading to greater learning outcomes. Our findings provide support for these predictions through two scenario‐based experiments (Studies 1 and 2) and a field experiment (Study 3) across a variety of learning contexts. This research sheds new light on the underlying mechanisms of human‐AI interaction and offers practical implications for organizations seeking to utilize AI technology more effectively in employee learning and development.