Being a champion for sustainability: enhancing organizational citizenship behavior toward the environment through positive group perception in the hotel industry
研究基于社会认知理论，通过两项实证发现积极群体感知通过组织支持和情绪稳定性的链式中介作用促进员工环保组织公民行为，内部知识转移强化这一效应，为酒店业提升可持续性提供指导。
Organizational citizenship behavior toward the environment (OCBE) is crucial for improving the eco-effectiveness of tourism organizations and further contributing to their sustainability. While scholarly attention has focused on the triggers of OCBE, little is known about how and when positive group perception stimulates OCBE in sustainable tourism literature. Drawing on social cognitive theory, this research validated a moderated sequential mediation model of positive group perception and OCBE. Results from both Study 1 (multi-respondent and time-lagged design) and Study 2 (experimental design) unpacked that positive group perception enhanced OCBE through the sequential mediating roles of perceived organizational support and emotional stability. Internal knowledge transfer played a moderating role strengthening the effects of positive group perception on OCBE, perceived organizational support and emotional stability. This study uncovers a novel cognitive pathway linking positive group perception to OCBE, which extends both social cognitive theory and sustainable tourism literature. Practically, the findings highlight the importance for tourism organizations to foster supportive group environments, facilitate internal knowledge transfer, and nurture emotional resilience among employees to promote their voluntary environmental engagement.