反刍还是沟通？顾客无礼行为对基于应用程序的服务提供者疲惫与帮助行为的双刃剑效应

To ruminate or to communicate? The double-edged sword of customer incivility on app-based service providers’ exhaustion and helping behavior

• Beini Liu
• Xinyu Zhang
• Wenrui Cao 通讯