Designing collaborative platforms for robust emergency management: The case of the Local Rescue Coordination Centres in Norway
研究了挪威地方救援协调中心如何通过协作平台在和平与应急模式间建立反馈机制，实现灵活高效的应急响应，对应急管理实践者有用。
Governments around the world are increasingly searching for ways to develop robust emergency management structures that support customized, bricolaged and scaled responses to turbulent problems. In this article, we examine how collaborative platforms can facilitate the execution, adaptation and efficiency of emergency management operations. Based on a qualitative study of six Local Rescue Coordination Centres aiming to facilitate collaboration between authorities and voluntary organizations in search and rescue operations in Norway, we find that the functioning of the platforms depends on feedback mechanisms between their peacetime and operational modes of action. Our findings suggest that collaborative platforms serve as a stable institutional framework for swift, flexible and efficient emergency management collaboration when their design fosters productive interaction between these two modes of action.