Work from home: balancing flexibility, productivity concerns, and the transition to output measurement
该研究通过分析2022年11月至2023年3月期间的推特数据，揭示了疫情缓解后居家办公中管理者与员工之间的紧张关系，并指出管理方式需从监督投入转向评估产出。
The Covid-19 pandemic catalyzed a global shift toward work-from-home (WFH) arrangements, disrupting traditional employment structures and establishing a “new normal” in workplace relations. As the immediate crisis subsided, organisations and employees entered a transitional phase marked by renegotiation of expectations, practices, and power dynamics. This study applies a data mining methodology to analyze thousands of publicly available tweets from X (formerly Twitter), published between November 2022 and March 2023, with the onset of pandemic de-escalation. These tweets offer a real-time, user-generated perspective on how WFH is experienced and interpreted by employees. Through inductive thematic analysis, the findings reveal escalating tensions between managerial skepticism – manifested in increased surveillance and renewed office mandates – and employee demands for autonomy and sustained flexibility. WFH is increasingly perceived not as a temporary accommodation but as a core employment condition, deeply intertwined with workers’ professional identities and personal lives. The discourse signals a need for managerial transformation: shifting from input-based supervision to output-oriented evaluation, and from micromanagement to trust-based leadership. Drawing on principles from occupational health psychology, the study highlights the importance of adaptive management strategies that foster employee well-being and performance in distributed work environments.