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当顾客遇见机器人:真实性与愉悦感如何通过顾客-机器人互动塑造重访意愿

When customers meet robots: How authenticity and delight shape revisit intention through customer–robot interaction

Technological Forecasting and Social Change · 2026
被引 0
ABS 3
服务机器人顾客体验服务营销人机交互