Advancing conceptual clarity in marketing science: Delineating process and systems perspectives on value co-creation
通过对1224篇同行评审文章的系统文献综述和统计分析，发现价值共创的概念清晰度随时间提升但仍碎片化，并区分了过程与系统两种视角，为营销理论发展提供更清晰的概念基础。
Conceptual clarity is fundamental to accumulating knowledge in marketing science. This study investigates the construct of value co-creation to assess its conceptual clarity in the academic literature and inform broader theory development in marketing. Drawing on a systematic literature review and statistical analysis of 1224 peer-reviewed articles, we find that while conceptual clarity has improved over time, it remains fragmented. Surprisingly, marketing- and service-focused journals do not exhibit higher conceptual clarity than adjacent fields; moreover, journal ranking correlates negatively with conceptual clarity, whereas author affiliation with prestigious institutions correlates positively with conceptual clarity. To advance the field, we propose a conceptual framework that distinguishes between process and systems perspectives of value co-creation and outline future research avenues grounded in this distinction. We contribute to marketing theory by delineating the value co-creation concept and offering actionable tools for enhancing conceptual clarity, thus supporting more coherent further theorizing and empirically robust research.