人机伙伴关系:与AI助手、AI代理和AI伴侣共同生活和工作

Human– AI partnerships: Living and working with AI Assistants, AI Agents, and AI Companions

Journal of Consumer Psychology · 2026
被引 1
FT50ABS 4*

中文导读

提出人机伙伴关系分类法(AI助手、AI代理、AI伴侣),分析消费者如何将交互式AI视为长期伙伴而非工具,并讨论其对AI使用的影响及未来研究议程。

Abstract

Abstract As the use of interactive artificial intelligence (AI) expands exponentially, it will permeate into many aspects of consumers' lives, including decision‐making and consumption. As marketers, it is important to understand how consumers currently use interactive AI and how this usage will evolve. We propose that the increased functionality of interactive AI will encourage consumers to view many interactive AI products as long‐term partners, instead of as static tools for finite tasks. Consequently, the future uses of interactive AI will be determined not only by the advancement of the underlying technology but also by consumer responses to repeated interactions with AI technology. We propose a taxonomy of human–AI partnerships (i.e., AI Assistants, AI Agents, AI Companions), provide a profile for each type of AI partner, anticipate how AI partnerships will evolve over time, and discuss how this evolution will influence AI usage. Finally, we provide an extensive agenda for future research.

人工智能应用消费者行为人机交互营销学