商业竞技场上的斗牛:基于证据的识别与清除组织废话策略

Bullfighting in the business arena: Evidence-based strategies for detecting and disposing of organizational bullshit

Organizational Dynamics · 2026
被引 0
ABS 3

中文导读

本文研究组织在决策、绩效评估和问责报告中容忍废话(bullshit)的现象,综合社会心理学实验与福特汽车转型、麦道夫欺诈等案例,提出构建抗废话决策文化的实践框架和检验协议。

Abstract

Organizations frequently tolerate communication delivered without regard for truth, evidence, or established knowledge in decision-making and accountability contexts—what philosophers and psychologists term bullshit . Unlike lies, which deliberately subvert truth, bullshit represents an indifference to accuracy, which experimental research suggests may make it both more prevalent and paradoxically more persuasive in domains where evidence-based reasoning is critical. Studies indicate that bullshit-framed arguments may outperform evidence-based reasoning in influencing attitudes, and produce stronger sleeper effects over time, with the potential to gradually degrade organizational decision-making quality. This article focuses specifically on bullshit’s harmful effects in decision-making, performance evaluation, and accountability reporting—contexts where factual accuracy is essential—while explicitly recognizing that strategic ambiguity, aspirational talk, and selective communication serve legitimate functions in vision-setting, coalition-building, and innovation contexts. The analysis synthesizes experimental findings from social psychology with organizational cases including Alan Mulally’s transformation of Ford Motor Company and the Madoff investment fraud to offer practitioners theoretically informed propositions for building more bullshit-resistant decision-making cultures. A managerial playbook offers theoretically derived implementation frameworks with explicit boundary conditions, including proposed reality-testing protocols and meeting reform guidelines. A decision framework helps practitioners distinguish contexts requiring evidence-based clarity from contexts where ambiguity legitimately serves. Drawing on scholarship in psychological safety, employee voice and silence, impression management, and organizational learning, the analysis explores why bullshit may flourish despite its harmful effects and identifies systemic organizational dynamics that warrant attention.

组织文化商业管理决策质量社会心理学