Discovering the labyrinth: the complex interplay of values conflicts and the voicing dilemmas of street-level bureaucrats
基于中国调查实验数据，研究街头官僚在公共服务中面临的垂直价值观冲突与水平职场社会资本如何影响其建言意愿，发现专业价值优先促进建言但受国家价值抑制，而纽带社会资本能缓解这一抑制。
Street-level bureaucrats(SLBs) are required to navigate a labyrinth of multiple values conflicts in public service. Based on dual-principal-agent theory and using a survey experiment (N = 1669) conducted in China, this study explores how vertical values conflicts experienced by SLBs as dual-role agents and horizontal workplace social capital available to them as organizational members influence SLBs’ voicing. Findings reveal that prioritizing professional rather than individual value positively influences SLBs’ willingness to voice, but this effect is dampened by state’s values. Among three types of workplace social capital, bonding social capital increases willingness to voice among SLBs who prioritize state’s values.