Regulatory Agency Reputation Acquisition With Regulatees: A Q Methodology Analysis
通过对286名荷兰独立监管机构受监管者的Q方法论研究，发现受监管者主要基于与监管人员的直接互动形成印象，二手信息影响较小，且印象形成在机构与检查员层面、服务公民与服务行业之间存在差异。
ABSTRACT Empirical studies examining how independent regulatory agencies acquire their reputation with regulatees are scarce. This gap is notable given established links between regulator reputation and regulatee compliance. To address this, this paper presents results of an online, self‐administered Q methodology study with 286 regulatees of 10 Dutch independent regulatory agencies. This study finds respondents generally form impressions of regulators primarily based on direct interactions with agency staff. Second‐hand information, notably from mass and social media, is far less influential. Regulatees differ, however, on whether they form their impressions based on agency‐ versus inspector‐level performance, and based on evaluations of how well the agency serves citizens versus the regulated sector. This study provides theoretical insights into regulatees as a distinct stakeholder audience, and practical implications for regulatory agency reputation management targeting this group.