A New Perspective on Sustainable Tourism Practice using Systematically Co-Created Customized “Toolkits”: A Design Science Approach
本研究通过融合设计科学与创新扩散理论，系统共创定制工具包，经长期多方法实证验证，能有效提升旅游企业可持续实践参与度，为业界提供可复制的工具包共创框架。
Sustainable tourism quality control tools support businesses in building sustainability and resilience. A longstanding challenge is determining how tools can be leveraged for optimal engagement. However, inadequate attention has been given to developing and testing theory-driven solutions to address this challenge. This study addresses this gap by creating, testing, and evaluating the efficacy of systematically co-created customized toolkits in encouraging sustainability engagement. This is achieved by applying an original framework that fuses design science and diffusion of innovations theory across four studies involving diverse toolkit users (16), long-term engagement (~2 years), and multiple qualitative methods (interviews (20), workshops (5), site visits, material review, participant observation). The resultant toolkit encourages engagement, capacity building, and enables users to measure, monitor, report, and act on context-relevant sustainability issues. Contributing to theory, method, and practice, this work produces a replicable toolkit co-creation framework, new theoretical characteristics that facilitate user-engagement, and propositions for co-creating toolkits.