顾客赋权的隐藏阴暗面:顾客赋权行为对员工亲顾客越轨行为的影响
The hidden dark side of empowerment from customers: The effect of customer empowering behaviors on employee pro-customer deviance
International Journal of Hospitality Management · 2026
被引 0
ABS 3
- Meizhen Lin
- Mengdi Zhang
- Li Miao 通讯
- Huangliang Chen
消费者行为员工行为顾客关系管理组织行为