顾客赋权的隐藏阴暗面:顾客赋权行为对员工亲顾客越轨行为的影响

The hidden dark side of empowerment from customers: The effect of customer empowering behaviors on employee pro-customer deviance

International Journal of Hospitality Management · 2026
被引 0
ABS 3
消费者行为员工行为顾客关系管理组织行为