Resolve the Conflict Between Efficiency and Resilience
对航空业的研究表明，韧性不必以牺牲效率为代价。管理者可通过调整绩效指标、利用预测分析优化缓冲资源、以及塑造客户选项来同时实现两者。
Studies of the airline industry show that resilience does not have to come at the cost of efficiency. Managers in a variety of industries can meet both objectives by ensuring that operational performance metrics reflect true customer priorities; using predictive analytics and data-driven insights to allocate system buffers where they generate the most meaningful resilience benefits; and shaping the options offered to customers to improve their company’s resilience to disruptions.