Outpaced by platforms: how employment services for immigrants struggle to keep pace
研究发现，加拿大移民在平台经济中占比过高，但受新公共管理和紧缩政策影响的就业服务不承认平台工作为合法可持续，窄化绩效指标和竞争性资金压制了创新和文化回应性倡导。
Immigrants are overrepresented in Canada’s platform economy, yet platform work is not characterized as legitimate and sustainable within employment services shaped by New Public Management (NPM) and austerity policies. This focused ethnography interrogates limitations of NPM and uses a sociotechnical approach to analyse key informant interviews. Three themes are addressed: (1) Out of scope: the limits of current policy, (2) Systemic lags and the unknowns of platform work and (3) Reproducing racial and cultural inequalities in platform work. Findings show that narrow performance metrics, competitive funding and depoliticized environments marginalize platform workers, constrain innovation and suppress culturally responsive advocacy.