附加费捐赠悖论与选择的修复力量

The surcharge donation paradox and the restorative power of choice

Journal of the Academy of Marketing Science · 2026
被引 0
人大 AFT50ABS 4*

中文导读

研究发现,将附加费收入捐赠给指定慈善机构会削弱其行为威慑效果,但允许缴费者选择受益慈善机构可恢复约85%的威慑效力,这对政策制定者具有重要启示。

Abstract

Abstract Surcharges discourage undesirable behaviors but often trigger backlash regarding profit motives. Donating the proceeds to charity resolves this conflict but may potentially undermine the “pain of paying” required for deterrence. Across an incentive-compatible lab study and a large-scale field experiment, we find surcharges donated to a designated charity increased inattentive survey responses (Study 2) or peak-hour travel (Study 3, a randomized controlled trial). However, we identify a moderator: the choice of charity beneficiary. Allowing surcharge payers to select the beneficiary restored the surcharge’s effectiveness, recovering approximately 85% of the standard (non-donated) surcharge’s effectiveness in the RCT. We posit that choice enhances policy endorsement, counteracting the reduced pain of paying. For policymakers, the implications are clear: donating a surcharge reduces its effectiveness as a behavioral deterrent, but letting surcharge payers choose a beneficiary can sustain the effectiveness of the surcharge.

行为经济学公共政策消费者行为慈善捐赠