Applying agency theory in a complicated context: a Cynefin-guided framework for cloud contracting
研究结合Cynefin框架和代理理论，分析不确定性因素如何影响云合同类型选择，发现信息系统投资和代理关系长度对结果导向合同有正向影响，对行为导向合同有负向影响，而任务可编程性则相反。
A cloud contract can be an effective tool for managing uncertainty in cloud computing adoption. To make informed choices when selecting the right cloud contract type, it is crucial to consider the impact of uncertainty factors. However, there is a lack of comprehensive knowledge regarding how uncertainty influences cloud contract decisions. This study aims to address this knowledge gap, combining the Cynefin framework to sense, analyse, and respond to the context with agency theory to analyse the relationship between uncertainty and decision-making in cloud contract types. This research explores four key uncertainty factors and their impact on cloud contract decisions. The quantitative research reveals that investments in information systems and the length of agency relationships positively affect outcome-based cloud contracts but negatively impact behaviour-based cloud contracts. In contrast, task programmability has the opposite effect, impacting these contract types differently. The influence of outcome measurability on cloud contracts appears to be insignificant.