生成式人工智能时代负责任的工作者:人机共创如何塑造对工作成果的责任感

The responsible worker in the age of generative AI: How human-AI co-creation shapes experienced responsibility for work outcomes

Decision Support Systems · 2026
被引 0
ABS 3

中文导读

通过实验研究人机共创设计(人类优先或AI优先、AI性能高低)如何影响工作者对工作成果的责任感,发现人类优先增强责任感但降低参与强度,高性能AI分散责任但促进互动,且责任感能减少工作错误。

Abstract

The use of generative AI in organizations becomes most apparent when it produces errors. Implementing such systems leads to structural realignments of agency between AI and humans, which, if poorly designed, can result in human workers disengaging from responsibility for work outcomes. This study investigates how collaboration with generative AI systems should be designed to foster human responsibility and reduce errors in AI-augmented work. Adopting a co-creation perspective and drawing on role theory, the research examines how different co-creation designs—human-first versus AI-first and high- versus low-performing AI—shape workers' perceptions of responsibility and their interactions with the generative AI system. An online lab experiment reveals two competing effects: while a human-first approach enhances workers' responsibility, it simultaneously reduces the intensity of co-creation participation when engaging with generative AI; conversely, a high-performing AI diffuses responsibility yet encourages more intense interactions. Building on these findings, the study also provides empirical evidence for the downstream consequences of responsibility, showing that workers' experienced responsibility mitigates errors in work outcomes. These insights advance theory on human-AI co-creation and offer practical design implications for fostering effective and responsible collaboration in AI-augmented work settings.

人机协作生成式人工智能工作设计责任感知