The role of institutional technology management (ITM) in MNCs' international trade resilience and supply chain agility in African emerging markets
通过访谈尼日利亚多行业跨国公司中层和高层管理者，研究制度技术如何帮助企业在资源受限的非洲新兴市场应对制度空白，采用全球本土化策略提升供应链管理和国际贸易韧性。
Purpose The paper examines the influence of institutional technologies on global supply chain management (SCM) and international marketing efforts of multinational corporations (MNCs) in African emerging markets, with a focus on their impact on international trade resilience. It addresses a 4-decade-long empirical gap, examining the applicability of these institutional technologies to SCM and international marketing of MNCs in the context of the resource-constrained environment of Africa. Design/methodology/approach The research employs a qualitative method with an interpretivist approach, conducting thirty in-depth qualitative interviews with mid-and senior-level managers involved in global SCM and international marketing efforts of MNCs drawn from a wide range of sectors in Nigeria. Data analysis utilizes an inductive thematic approach, which combines Braun and Clarke's six-step framework and Gioia's suggestions for qualitative rigour. Findings The paper reveals institutional voids in the digital business environment, including inadequate social amenities, prevalent informal business practices, challenges in navigating complex regulatory environments and limited access to advanced technological resources. These challenges create disparities between local practices and established standards, resulting in resource constraints and a lack of business opportunities. Our findings reveal that, in response, MNCs adopt “glocalization” strategies in SCM and international marketing, tailoring technological solutions to local conditions, fostering relationship and optimization of resource allocation, contributing to international trade resilience. Originality/value This pioneering research explores the interlinkages between institutional technologies, SCM and international marketing efforts of MNCs in an under-researched African context, offering valuable managerial and theoretical implications.