Cocreating service innovations in European public libraries
基于543家欧洲图书馆的调查数据，研究了共创对从用户、员工、非营利组织和企业获取知识有用性的影响，发现24.3%的图书馆通过用户共创实现了高优先级创新。
This study uses survey data for 543 European libraries to investigate the effect of co-creation and other factors on the usefulness of knowledge for innovation obtained from four groups: library users, non-management staff, non-profits and businesses. The study finds that 24.3% of libraries develop a 'high priority' innovation through co-creation with library users. Co-creation has a substantial positive effect on the usefulness of knowledge obtained from all four groups. The knowledge of non-managerial library staff on user needs can partly substitute for user engagement. The results support the importance of drawing on multiple knowledge sources within a library innovation ecosystem.