How Information Systems Practitioners Think in Action: Instantiating Donald A. Schön's General Theory of the ‘Reflective Practitioner’
基于舍恩的反思性实践者理论，通过访谈技术和管理两类信息系统从业者，展示其行动中思考的五个时刻，并为研究者提供论文写作建议以更好支持从业者工作。
ABSTRACT To examine how information systems (IS) practitioners think in action, we rely on Donald A. Schön's general theory of the ‘reflective practitioner’—a theory that Schön developed to explain how practitioners in architecture, psychotherapy, engineering, planning, and management think in action, and that we apply to IS practitioners. We go over Schön's explanation that a practitioner's thinking‐in‐action consists of what he calls five moments: knowing‐in‐action, surprise, reflection, criticism and on‐the‐spot experiment. Then, based on our interviews with a technical IS practitioner and a managerial IS practitioner, we show how their thinking in action demonstrates each of the five moments. Finally, based on the five moments, we offer recommendations to IS researchers on how to write papers to better support the work of IS practitioners.