当辱虐型领导说抱歉：道歉对下属认知失调与服务创新行为的调节作用

When abusive leaders say sorry: The moderating role of apologies on subordinates’ cognitive dissonance and service innovative behaviors

• Billy Bai
• Dongwon Yun
• Cass Shum 通讯
• Renata F. Guzzo