Herzberg’s Two Factor Theory of Work Motivation: The Case of Tourism Employees
研究斯洛文尼亚旅游业一线员工的工作激励，发现成长因素（如认可和责任）比保健因素（如薪资）更能激励员工，对旅游管理者有参考价值。
The article focuses on work motivation of Slovenian front-line employeesworking in tourism. The motivation is analyzed using a Herzberg’sTwo Factor Theory of work motivation, which is based on two factorgroups of work motivation – growth factors that motivate, and hygienefactors that do not motivate, yet their absence causes work dissatisfaction.The empirical research results indicated that growth factors (e.g.recognition and responsibility) have a major impact on work motivation,while hygiene factors (e.g. salary) did not show statistically significantimpact. The findings of the research could be useful for managementin tourism industry, who should give more attention to growthfactors or strengthen their meaning by increasing front-line employees’responsibilities, recognition, enabling additional trainings andgiving adequate information as these factor have a pivotal meaning foremployees’ work motivation.